Please refer to your booking and rate plan for you specific cancellation policy. Any deposit payments taken at the time of the booking to guarantee best rates available are non-refundable.

Flexible Rate Cancellation Policy

Cancellations and amendments are available up to 48 hours prior to arrival. After this one night’s accommodation charge will be charged to the credit card provided.

Advance Purchase Cancellation Policy

These are reduced rates based on room only, bed & breakfast or dinner, bed and breakfast where bookings are paid in advance. The following terms apply to bookings made at these rates: Full prepayment is required for duration of stay, Full prepayment charged to the card at the time of booking. The hotel will not refund the payment in the event of a cancellation or non-arrival. No changes can be made to the booking without Hotel Collingwood levying cancellation charges of the full cost of the booking.